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Wales Drug and Alcohol Helpline

Freephone: 0808 808 2234
Or text DAN to: 81066

DAN 24/7 Accessibility Policy

Helpline Services is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to

Compliance status

This website is not compliant with WCAG 2.1 AA. The non-compliances are listed below.

The content listed below is non-accessible and is therefore non-compliant with the accessibility regulations for the following reason(s):

We know some elements of this website are not fully accessible. For example:

  • some text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of some text
  • some pages and document attachments are not clearly written
  • some heading elements are not consistent
  • some images do not have any alternative text
  • some of the design cannot be overridden by personal settings for colours, fonts, etc
  • the design does not adapt effectively to changes in the window size or level of zoom
  • there are parts that are difficult or impossible to understand or use with a screen reader
  • there are parts that are difficult or impossible to reach or use without a mouse or by touching the screen
  • some of the text may not be written in plain English
  • some page titles and form labels may not be unique
  • some of the link text does not describe its purpose

Preparation of this accessibility statement

This statement was prepared on 29th September 2020.

The statement was last reviewed on 29th September 2020.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. If you are not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

DAN 24/7 Privacy Policy

User Anonymity & Personal Information on DAN 24/7: Log files are maintained and analysed of all requests for data on the DAN 24/7 web site. Aggregated analyses of these log files are used to monitor website usage. All log file information collected by DAN 24/7 is kept secure and no access to raw log files is given to any third party.

When making contact with our service any information that we have will be used to inform emergency services if we are concerned about your safety or that of another person.

SMS Messages: This is not a completely confidential service as your telephone number is displayed when we receive your message. To maintain your security we will delete your messages after two months along with any paper copies that we hold.

The Helpline uses caller number display. This means that your telephone number is visible to us when you make contact unless you take action i.e. withhold your number.

Disclaimer / Reliability of Information

DAN 24/7 uses its best efforts to ensure the accuracy and reliability of information on DAN 24/7 websites in accordance with the policies defined for DAN 24/7. However, no guarantees are made that the information contained on DAN 24/7 or associated, or linked to websites is accurate, complete and current at any given time. Information presented on DAN 24/7 or associated sites may be changed at any time. The resources made available on DAN 24/7 are intended to assist users in Wales in their use of health related services and are for information only. Nothing on this website is intended to constitute advice to you. Specific advice should be sought in specific situations from a properly qualified health worker. Content on DAN 24/7 is governed by a number of policies and guidelines.

Links to External Websites including Drug and Alcohol Agency Websites

The provision on the DAN 24/7 website of a link to another Website does not constitute any authorisation to access material held at that location. Links to sites are provided for informational purposes only and no responsibility is accepted for the quality of resources to be found on such websites. The contents and material made available on linked sites are completely out of our control and as such no liability is accepted for any damages resulting from accessing or failing to access these sites. No endorsement is expressed or implied by the presence of a link on the DAN 24/7 website. The contents of a linked-to website may change without our knowledge and as a result, links may break or may terminate on pages which were not the original targets of a link. No responsibility or liability for the privacy of personal information is accepted for linked to websites, as these are beyond our control.